Walking the Path Together: Susan’s Story With Her Nurse Navigators

Susan H.’s experience with lung cancer began quietly, during a routine low-dose CT screening in 2023.  

“I was very frightened about the possibilities ahead for me,” she recalls. What helped her navigate those uncertain early days was the support of her nurse navigators—Amy R. and Sharon L.—who guided her every step of the way. 

Amy first met Susan at a lung cancer screening day held in the Denver area at Lutheran Hospital, a GO2 for Lung Cancer Center of Excellence.  

“What stood out to me most was her kindness and positive attitude,” Amy says.  

From that moment, she became Susan’s right hand, walking with her through the diagnostic process, explaining each step, and providing a familiar voice whenever Susan had questions or fears. 

When Susan saw the oncologist after her surgery, Sharon stepped in with a warm handoff, ensuring continuity of care and maintaining the personalized attention Susan had come to rely on.  

“Patients can call us directly—no AI, no phone tree,” Sharon explains. “That connection makes a huge difference in helping them feel supported.” 

For Susan, this support wasn’t just practical, it was transformative. During the 3 weeks leading up to her surgery, she could focus on preparing emotionally, trusting that her navigator had scheduled and coordinated every detail.  

“I could spend that time cleaning my house and sorting things to donate so I’d be tired enough to sleep at night,” she says. “I called the navigator at least 3 or 4 times in that period to clarify details and ask questions.” 

Both Susan and her navigators highlight the importance of Lutheran Hospital’s Center of Excellence designation.  

“It emphasizes high-quality care, early detection, and access to resources and knowledge,” Amy says. Susan adds, “The nurses were much more caring and professional than at any other hospital I’d been to. That made all the difference.” 

Beyond the clinical support, the personal connection between patient and nurse made a lasting impact. Susan’s humor and positivity brought smiles to the team every day.  

“Every interaction with her is joy,” Amy says. Susan laughs at small moments, like when she jokingly requested moon pies in the infusion center treat cabinet, and one nurse actually brought her one at her next session.  

Sharon sums it up by saying, “Patient care is my love. Seeing their spirit uplifted, even in a hard situation, is everything.” 

Susan’s optimism and resilience left a mark on everyone she met. Amy describes her in one word: sunshine. Sharon adds, “Amazing. She truly amazes you with her grace and positivity.” 

Reflecting on their shared path, Amy shares her gratitude.  

“From screening and early detection to treatment, Susan is why we do what we do,” she said.  

Susan’s story is a powerful reminder of the role compassionate, dedicated nurse navigators play in the lives of patients. Care goes beyond the clinic. It is about walking every step together, with expertise, kindness, and heart.